Evacuees can call the American Red Cross’ information line at 1-866-GET-INFO for information regarding emergency assistance and public safety information and road closures. In addition, Louisiana residents can call the Louisiana State Police at 800-469-4828 to check on roadways that are open and safe for travel in less impacted areas.
For those victims who are not in Louisiana and have online access can apply online for assistance from FEMA. Go here for the starting page for their Individual Assistance Center.
If you are having trouble getting through, FEMA recommends calling the Red Cross at 1-866-438-4636. In addition to the requirements I mentioned earlier FEMA suggests you have this information available as well:
Your application can be taken quickly and is complete. The information you will need includes:
The street address of your damaged property
Your current mailing address and a telephone number where you can be reached in the event you have been forced to relocate
Your Social Security Number
Your household's approximate gross income at the time of the flood or, if you are reporting business damages, the gross income of the business
Information on the type of insurance coverage you have, particularly flood insurance